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Warranty & Return Policy

Products sold by DirectCanada.com are covered under our 15-day customer satisfaction policy and a limited 30-day DOA (dead-on-arrival) policy, from the original invoice date, and is subject to the following terms and conditions:

  1. ALL merchandise requires an RMA number (Return Merchandise Authorization) issued by DirectCanada.com for return. RMA numbers are valid for 7-days with a small leeway for shipping times. Merchandise returned to us without a valid RMA number will be refused and shipped back to the customer at the customer's expense. Shipping fee to DirectCanada.com must be prepaid by the customer. Please allow 5 to 10 business days for testing and refunds to be processed.
  2. Returned merchandise must NOT be physically damaged, including damage due to improper installation or overclocking. This includes any physical alteration to the product, modifications not approved by the manufacturer, bent pins, etc. No returns, refunds or exchanges for any special order products, Notebooks, PDAs, Televisions, Retail Box Software, OEM Software, Computer Games, Video Games, Printer Cartridges, Blank Media, DVDs, CDs, or any products marked as "no returns" or carries a similar description on the products' page. All products are eligible for original manufacturer's warranties. Please contact the manufacturer directly. All fees, including "shipping and handling" and insurance coverage fees are non-refundable.
  3. Unopened merchandise (not including special orders or merchandise labeled "No Returns" or similar language) can be returned within 15 days (based on the current market price of the product, if the current market price is lower) for a full refund less shipping, insurance and handling charges.
  4. Opened merchandise WITHOUT original packaging or materials is not eligible for return. Opened merchandise WITH original packaging and materials may be eligible for return within our 15-day satisfaction policy and will be subject to a 15% restocking fee. Returns MUST include all original parts and packing materials and a DirectCanada.com RMA number, or the return will be rejected. DirectCanada.com reserves the right to refuse any returns or refunds for merchandise. DOA
  5. LCD monitors and other products with LCD displays (i.e.: notebooks, cameras, etc.) adheres to the dead-pixel policy that been established by most of the manufacturers. Any product with an LCD screen must be a minimum of 7 (seven) dead LCD pixels to be considered defective. Please contact the manufacturer of the product for additional warranty information if you receive a product with less than 7 dead pixels.

All product warranty coverage after 30-days will be handled directly by the product manufacturer. DirectCanada.com reserves the right to refuse any returns or refunds for merchandise.

For DOA (dead-on-arrival) returns, the 15% restocking fee may be waived at the sole discretion of DirectCanada.com after verification of the product condition.