Manufacturer's Warranty Contact Information
Currently Gigabyte accepts end users’ requests on RMA service.
Motherboards, Video cards, servers and Rackmount server boards carry three years limited warranty.
Warranty Effective On Date of Manufacture
Gigabyte determines warranty based on the manufacture date. The manufacture date can be verified by the serial number found on the product. The first four digits after "SN" determine the year and week of manufacturing date. For example:
"01)04719331729028(21) SN0213030585" represents the 13th week of 2002
RMA Request Procedures and Guidelines
All RMA request forms must be completed in order to obtain a RMA number
RMA request with missing or incorrect serial number(s) may result in a delayed process or a rejection of request
- Any model discrepancy for received items may result in a delayed processing timeProducts received with no RMA number may delay processing or refusal
(Gigabyte will not be responsible for items received without proper information)
No cross shipping or advanced replacements under any circumstances
Products will either be repaired or replaced at our discretion
- Replacements may include new or refurbished products
(Replacements will be for the exact or equivalent product)
- Average turnaround time will be 2-3 business working weeks upon receipt (applies to quantities not exceeding 20 pieces)
- If the information on your request varies from the actual item(s) received, RMA will be based on the actual item(s) received
- RMA numbers will be valid for 30 days after issued date
- Gigabyte will provide one way freight via UPS or FedEx ground free of charge
- For consecutive violation for No Trouble Found (NTF), a testing fee per NTF board or system may apply.
Warranty Period by Product
- All motherboards carry a 3 year limited warranty (First 2 years parts & labor, 3rd year parts only)
- Graphic Accelerator Cards (VGA)
- All graphic cards carry a 3 year limited warranty (First 2 years parts & labor, 3rd year parts only)
- Servers(Server Boards/Barebone Server System)
- Server Boards carry a 3 years limited warranty (First 2 years parts & labor, 3rd year labor only)
- Rackmount server boards carry a 3 year limited warranty (First 2 years parts and labor, 3rd year labor only)
- Rackmount components carry a 2 year limited warranty
- PC Barebones System
- Motherboards assembled with barebones systems carry a 3 years limited warranty (1st year parts & labor, 2nd and 3rd year labor only)
* Gigabyte shall provide the fees/charges for parts upon testing of motherboards in their 2nd and 3rd year of warranty
- Peripherals (Coolers, Keyboards, Mouse, Optical Devices, etc.)
- All peripherals carry a 1 year limited warranty
- All notebooks carry a 1 year limited warranty
- Wireless and Networking Products
- All wireless and networking products carry a 1 year limited warranty
Please register at http://rma.gigabyte.us/ for your RMA account!
Sales & Customer Satisfaction Policy
Merchandise sold by DirectCanada.com carries a limited 15-day customer satisfaction policy and a limited 30-day DOA (dead-on-arrival) policy, from the original invoice date, and is subject to the following terms and conditions:
- ALL merchandise requires an RMA number (Return Merchandise Authorization) issued by DirectCanada.com for return. RMA numbers are valid for 7-days with a small leeway for shipping times. Merchandise returned to us without a valid RMA number will be
refused and shipped back to the customer at the customer's expense. Please allow 5 to 10 business days for testing and refunds to be processed.
- Returned merchandise must NOT be physically damaged, including damage due to improper installation or overclocking. This includes any physical alteration to the product, modifications not approved by the manufacturer, bent pins, etc. No returns, refunds or exchanges for any special order products, headsets, Notebooks, PDAs, Televisions, opened software (retail box Software, OEM Software, Computer Games, Video Games) , printers, printer supplies, paper, projectors (and accessories), appliances, handhelds, special order computers and special order items, DVDs, CDs, or any products marked as "no returns" or carries a similar description on the products' page. All products are eligible for original manufacturer's warranties. Please contact the manufacturer directly. All fees, including "shipping and handling", insurance coverage fees, and "Rapid Replacement" fees are non-refundable.
All products are eligible for original manufacturer's warranties. Please contact the manufacturer directly. All fees, including "shipping and handling", insurance coverage fees, and "Rapid Replacement" fees are non-refundable.
- UNOPENED merchandise (not including special orders or merchandise labeled "No Returns" or similar language) can be returned within 15-days under our customer satisfaction policy for a full refund, based on the current market
price of the product, if the current market price is lower.
- OPENED merchandise WITHOUT original packaging or materials is not eligible for return. OPENED merchandise WITH original packaging and materials may be eligible for return within our 15-day customer satisfaction policy and will be
subject to a 15% restocking fee. Any returns MUST include all original parts and packing materials, or the RMA will be rejected.
- LCD monitors and other products with LCD displays (i.e.: notebooks, cameras, etc.) adheres to the dead-pixel policy that been established by most of the manufacturers. Any product with an LCD screen must be a minimum of 7 (seven) dead LCD pixels to
be considered defective. Please contact the manufacturer of the product for additional warranty information if you receive a product with less than 7 dead pixels.
All product warranty coverage after 30-days will be handled directly by the product manufacturer. DirectCanada.com reserves the right to refuse any returns or refunds for merchandise.
Prices, specification and terms of offers are subject to change without notice. While we make every effort to verify the accuracy of the product information posted, DirectCanada.com is not responsible typographical and/or photographic errors.
DirectCanada.com reserves the right to change our terms and conditions at any time without notice.