For information on obtaining warranty service, call ViewSonic's Customer Support. Telephone numbers are: 800-888-8583 in the U.S. or 866-262-1967 in Canada.
For more information, visit Viewsonic's Warranty Information page here:
http://www.viewsonic.com/support/warranty.htm
ViewSonic projectors purchased on or after May 1, 2002 are warranted for three (3) years for parts and labor and one (1) year limited lamp warranty. Applies only to PJ250, PJ255D, PJ256D, PJ350, PJ400, PJ402D, PJ452, PJ458D, PJ500, PJ501, PJ502, PJ510, PJ520, PJ550, PJ551, PJ552, PJ558D, PJ562, PJ650, PJ656, PJ750, PJ755D, PJ766D, PJ862, PJ1065, PJ1158, PJ1165 and PJ1172 projectors. 1-year limited lamp warranty excludes the Cine1000 and Cine5000 home theater projectors which have 90-day limited lamp warranty. Lamp warranty subject to terms and conditions, verification and approval. For Express Exchange® program details, click here. Applies to manufacturer's installed lamp only. All accessory lamps purchased separately are warranted for 90 days.
Merchandise sold by DirectCanada.com carries a limited 15-day customer satisfaction policy and a limited 30-day DOA (dead-on-arrival) policy, from the original invoice date, and is subject to the following terms and conditions:
- ALL merchandise requires an RMA number (Return Merchandise Authorization) issued by DirectCanada.com for return. RMA numbers are valid for 7-days with a small leeway for shipping times. Merchandise returned to us without a valid RMA number will be
refused and shipped back to the customer at the customer's expense. Please allow 5 to 10 business days for testing and refunds to be processed.
- Returned merchandise must NOT be physically damaged, including damage due to improper installation or overclocking. This includes any physical alteration to the product, modifications not approved by the manufacturer, bent pins, etc. No returns, refunds
or exchanges for any special order products, Notebooks, PDAs, Televisions, Retail Box Software, OEM Software, Computer Games, Video Games, DVDs, CDs, or any products marked as "no returns" or carries a similar description on the products' page.
All products are eligible for original manufacturer's warranties. Please contact the manufacturer directly. All fees, including "shipping and handling", insurance coverage fees, and "Rapid Replacement" fees are non-refundable.
- UNOPENED merchandise (not including special orders or merchandise labeled "No Returns" or similar language) can be returned within 15-days under our customer satisfaction policy for a full refund, based on the current market
price of the product, if the current market price is lower.
- OPENED merchandise WITHOUT original packaging or materials is not eligible for return. OPENED merchandise WITH original packaging and materials may be eligible for return within our 15-day customer satisfaction policy and will be
subject to a 15% restocking fee. Any returns MUST include all original parts and packing materials, or the RMA will be rejected.
- LCD monitors and other products with LCD displays (i.e.: notebooks, cameras, etc.) adheres to the dead-pixel policy that been established by most of the manufacturers. Any product with an LCD screen must be a minimum of 7 (seven) dead LCD pixels to
be considered defective. Please contact the manufacturer of the product for additional warranty information if you receive a product with less than 7 dead pixels.
All product warranty coverage after 30-days will be handled directly by the product manufacturer. DirectCanada.com reserves the right to refuse any returns or refunds for merchandise.
Prices, specification and terms of offers are subject to change without notice. While we make every effort to verify the accuracy of the product information posted, DirectCanada.com is not responsible typographical and/or photographic errors.
DirectCanada.com reserves the right to change our terms and conditions at any time without notice.
